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Since 2009 Systems Thinking has been researching, benchmarking and improving the quality of corporate, transactional services in the Tertiary sector. With feedback from more than half a million University staff and students we have developed evidence based programs for service quality improvement.
Service Shift Left

Service Shift Left

The Service Shift Left is a set of independent, inter-locking programs for moving corporate transactional services as close to the consumer as possible, lowering the delivery cost and improving quality in the process.
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Service Quality Program

Service Quality Program

The Service Quality Program contains a number of selectable activities for embedding a defined and repeatable service culture across a service division.
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IT Service Best Practice

IT Service Best Practice

The IT Service Best Practice have been developed from seven years of IT service quality benchmark data. These practical skills packages standardise the quality of Desktop and Remote Support.
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